General Terms and Conditions of Sale
General terms and conditions of sale of the hotel « Château Optical Center ».
PREAMBLE
These general terms and conditions of sale (the "GTC") apply to any booking and/or purchase made by a customer (hereinafter referred to as: "the customer") on the website available at: https://www.chateau-opticalcenter.com, as well as via the reservation link offered by the company Reservit (external online reservation management provider), or directly on site at the Château de Nieuil, located at 225 rue François Perry, 16270 Nieuil, France.
The site is published by the company Optical Center, a Société par Actions Simplifiée (SAS), registered under SIREN number 382 372 993, whose registered office is located at 74/76 rue Laugier, 75017 Paris, registered with the Paris Trade and Companies Register under SIRET number 382 372 993 00636.
The "Château Optical Center" will be referred to in these terms as "the hotel" or "the establishment".
It is operated as a secondary establishment of the aforementioned company Optical Center, registered with the Angoulême Trade and Companies Register under SIRET number 382 372 993 01345.
NOW, THEREFORE, IT IS AGREED AS FOLLOWS:
ARTICLE 1 – PURPOSE
The contract governs the contractual relationship between the customer and the hotel with which the customer makes a reservation and/or purchase. The GTC are made available to the customer on the site where they can be consulted at any time. The customer has the option to save and print the GTC using the standard features of their browser and/or computer.
Prior to any reservation of a service, the customer is duly informed of the GTC and declares having the full legal capacity to commit under these GTC. Any reservation implies the customer's full and unconditional acceptance of these GTC.
As a consumer, the customer has specific rights, which would be affected if the services reserved were for purposes that fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity.
The GTC apply to all accommodation services and ancillary services offered by the hotel, whether the reservation is made directly (website, telephone, reception) or through an intermediary (agencies, online booking platforms). Activities offered by the hotelier include, in particular, accommodation in rooms and suites, domain tours, bike rides, water activities on the pond, and access to sports facilities.
The hotel is covered by a professional liability insurance policy effective from October 1, 2022, taken out with the insurer GENERALI.
ARTICLE 2 – BOOKING
A booking of a service may be made, as the case may be, via the Site, by telephone, by email, at the hotel, or through a third party (e.g., travel agent, company, association, etc.).
Any booking and/or purchase presupposes receipt, consultation and full and unconditional acceptance of the Customer's GTC.
In the case of a booking and/or purchase on the Site, the hotel invites the customer to read the GTC carefully.
For the avoidance of doubt, the customer is solely responsible for their choice of services and their suitability for their needs, so that the liability of the establishment cannot be sought in this regard.
The reservation is considered firm after online validation or signing of a booking confirmation.
Depending on the rate chosen, a deposit or full prepayment may be required.
The Hotel reserves the right to refuse any reservation in the event of a prior dispute with the customer.
It is expressly agreed between the parties that any booking of a service is nominative and may under no circumstances be transferred in whole or in part to a third party, whether free of charge or for consideration or commercially, without the written agreement of the hotel.
The customer may make a reservation within the hotel, on the site, by phone or by email, for individual purposes and for personal needs up to (32) rooms per night or (30) nights or two hundred and fifty thousand euros (250.000 Euros) per stay.
No right of withdrawal for Services: It is recalled that, in accordance with Article L. 221-28 12° of the Consumer Code, the customer does not have a right of withdrawal provided for in Article L. 221-18 of the Consumer Code for the Services covered herein.
Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation, without prejudice to any civil or criminal action against them.
Depending on the cancellation policy, the Hotel will be entitled to charge cancellation fees and, if applicable, all or part of the price of the reserved Services, which will be deducted from amounts paid in advance where applicable or will be deducted from the amount held as security (if the reservation was not subject to advance payment).
ARTICLE 3 – CONDITIONS OF STAY AND CANCELLATION POLICY
If the reservation was made with the free cancellation option, subject to compliance with the conditions provided. Cancellation is free up to 7 days before the arrival date. After this period, 100% of the reservation amount will be charged. The debit or credit card will be used to guarantee the reservation.
After 7 days before the scheduled arrival date, the rate will be non-cancellable and non-refundable: no refund or modification is possible.
Concerning early departure: any reserved night not consumed remains due.
In case of no-show, the entirety of the stay or the first night will be charged at the discretion of the Management of the Establishment.
The customer accepts and undertakes to use the hotel premises in a reasonable manner and in respect of the image of the Chateau. Furthermore, the Customer undertakes not to disturb the tranquility of other guests. Any conduct contrary to good morals, public order, the image and reputation of the hotel may authorize staff to ask the customer to leave the establishment immediately and without compensation. The customer will be required to pay the full price set out in the Email or the confirmation response, and no refund or compensation of any kind will be granted for this reason.
If no payment has yet been made for additional and/or ancillary activities and services, the customer must pay for the services consumed before leaving the hotel. The hotel reserves the right to require a security deposit and/or to take an imprint of the customer's credit card for this purpose upon the Customer's arrival.
During the stay, the customer is responsible for the room provided to them and its furniture and a security deposit and/or an imprint of their credit card may be required by the Establishment upon the Customer's arrival on the premises.
The customer undertakes to use the premises made available to them appropriately and not to cause damage, returning them in a state of cleanliness consistent with their condition at first access to the premises in question.
In general, the Customer assumes responsibility for the consequences resulting from their negligence, faults, errors, and more generally for all direct and indirect, material or immaterial damages caused to third parties or to the establishment and whose occurrence would be linked to the services.
In case of damages or deteriorations not declared before the Customer's departure (check out), the hotel reserves the right to debit the amount necessary for restoration work as well as any ancillary costs related to the unavailability of the room during that period from the amount left as a security deposit by the Customer in whole or in part or from the credit card imprint left at the time of arrival on the premises. The hotel will provide an invoice to the customer for said fees.
Internet access (WIFI) is provided free of charge or for a fee according to the Hotel's policy. The Customer undertakes to use it legally and in accordance with French law (Intellectual Property Code).
The customer is responsible for any damage caused to the establishment and undertakes to indemnify the Hotel in full.
The customer undertakes not to harm the hotel in general, not to disrupt its operation or jeopardize the safety of the hotel and the people in it, the hotel reserving the right to intervene if necessary.
Customers are advised to exercise caution, particularly with regard to valuable items. In particular, customers are advised not to leave any valuables in plain view (notably in rooms, common areas or in vehicles parked in the parking lot).
The hotel declines all liability in case of theft, loss, damage to the customer's valuables that are not deposited at reception.
The customer undertakes to inform management before their departure (check out) in the event that, during their stay, they suffer an accident or if one of their valuables is damaged, lost or stolen.
The general smoking ban being applicable in France since January 2, 2008, in enclosed and covered places, smoking is therefore prohibited throughout the hotel which is an entirely non-smoking establishment (including electronic cigarettes).
Consequently, if a persistent smell of smoke is detected in the room after the customer's departure, an additional night (the rate of the last night) will be automatically charged at check-out for cleaning costs of the room and to compensate for the hotel's inability to accommodate a new guest in the said room.
The photographs of the rooms displayed on the site or on booking platforms are purely illustrative. They do not constitute a contractual commitment. Each hotel room has its own character, decoration and particularities. Thus, the room assigned may differ from the one shown in the images, while belonging to the category reserved by the customer. The hotel reserves the right to assign, after booking, one of the rooms corresponding to the category chosen.
ARTICLE 4 – FINANCIAL CONDITIONS
Price of Services
For accommodation services, the price related to the booking is indicated before, during and after the reservation and is understood per room, for the number of person(s), the dates and the accommodation services and, where applicable, the ancillary services chosen by the customer.
For restaurant services, the financial conditions are communicated by the concerned restaurant at the time of booking or on site.
Depending on the applicable cancellation policy, certain fees may be charged to the Customer in case of cancellation of the reservation or the customer's failure to appear.
The hotel may modify the prices indicated on the site at any time and without notice. However, the modified prices will only apply to reservations made after the entry into force of the new prices.
For restaurant services, the financial conditions will be communicated by the restaurant at the time of booking or on site.
Prices are indicated in euros, all taxes included, excluding the tourist tax paid separately. Rates include only the services expressly mentioned. Additional services (breakfast, meals, activities, etc.) will be charged extra. The Hotel reserves the right to change its rates at any time, but services will be billed on the basis in force at the time of booking.
ARTICLE 5 – PAYMENT TERMS
Irrespective of payment instructions, the Customer declares themselves personally responsible for payment in the event that the person, company or association (indicated at the time of booking and presenting themselves as guarantor of payment of the service fees) fails to pay part or all of the service fees on behalf of the Customer.
Payment may be made by bank card (Visa, MasterCard, American Express), and bank transfer, for the accommodation service, at the time of booking.
It is specified here that regarding additional and/or ancillary activities and services, the conditions of Article 3 of these General Terms and Conditions of Sale will apply.
Any amount not paid when due will incur late payment penalties at the legal rate in force, as well as a fixed recovery fee.
A security deposit may be requested on arrival to cover possible damages or additional charges.
ARTICLE 6 – INTERNAL KASHRUT REGULATIONS
In respect of the identity and values of the establishment, the entire estate is governed by the rules of kashrut:
1. Permitted food: only fresh fruits and vegetables may be brought in and consumed by guests.
2. Prohibited food: any non-kosher food or drink is strictly prohibited throughout the Hotel (rooms, restaurants, lounges, common areas, sports facilities, pool, adjoining forest).
3. Sanctions: any introduction or consumption of a non-compliant product will result in a flat fine of €100 per infraction. In case of repeat offence, the Hotel may terminate the stay immediately, without refund.
4. Customer commitment: confirmation of the booking constitutes express acceptance of this regulation.
ARTICLE 7 – PERSONAL DATA
In accordance with the "Informatique et Libertés" law and the GDPR, the Customer's data are used only within the framework of the booking and are not transmitted to unauthorized third parties.
The personal data collected by the Hotel are retained only for the time necessary to achieve the purposes for which they are processed.
- Data related to the management of bookings and stays will be retained for 5 years from the end of the stay or the last contact with the customer, in order to ensure follow-up of the commercial relationship and to respond to any complaints.
- Data related to invoicing and payments will be retained for 10 years, in accordance with legal and accounting obligations.
- Data used for commercial prospecting purposes (newsletter, offers, etc.) will be retained for 3 years from the last contact with the customer or prospect.
- Data collected for security purposes (video surveillance, police registers, etc.) will be retained for a maximum duration of 1 month, unless otherwise required by law.
